Fees & Billing
Clear, upfront pricing with three ways to pay: a monthly membership for unlimited access, simple pay‑per‑visit fees, or bulk billing if you're eligible. The same prices apply to everyone — no introductory or first‑time offers.
Membership Plans
Prefer unlimited access? Choose a monthly membership and speak with a doctor whenever you need to — billed monthly, cancel anytime.
Essentials
$19.99/month
- Unlimited telehealth consults, where clinically appropriate
- Medical certificates
Complete
$49.99/month
- Everything in Essentials, plus:
- Advice & information
- Prescriptions, where clinically appropriate (consultation required)
- Specialist referrals
- Blood & pathology test referrals
- Imaging & radiology referrals
All memberships are billed monthly in AUD and can be cancelled at any time. Every consultation is with an AHPRA‑registered doctor, and all care is provided only where clinically appropriate at the doctor's discretion.
Pay‑Per‑Visit
Not ready for a membership? Pay only for the consultation you need.
Standard Consultation
$59.99
Telehealth consultation for everyday health concerns
Priority Consultation
$89.99
Faster access when you need to speak with a doctor sooner
Medical Certificate
$39.99
Work, school or uni certificate, where clinically appropriate (consultation required)
Weight Loss Consultation
$79.99
Speak with a doctor about your weight and health, where clinically appropriate
All fees are in Australian Dollars (AUD). Fees cover the doctor's consultation and time; they are not a charge for any medicine, and not a guarantee that a certificate, referral or prescription will be issued.
Billing Policy
Mixed‑Billing Service
Bulk Billing Available For:
- Children under 16
- Pensioners (Pensioner Concession Card)
- Healthcare Card holders (HCC)
- DVA Gold card holders
Gap fees apply for standard consultations. After‑hours and weekend appointments may incur private fees. Eligibility is confirmed at booking.
Bulk Billing
$0 out‑of‑pocket
for eligible patients (children under 16, pensioners, HCC and DVA Gold card holders)
Medicare rebates apply where eligible. Bulk billing is a separate pathway to membership and pay‑per‑visit — eligibility is confirmed at booking.
Payment Methods
Medicare
We accept all valid Medicare cards. Provide your Medicare number at booking. Bulk billing is applied for eligible patients.
Credit/Debit Card
All major cards accepted through our secure payment system. Payment is processed at the time of booking or after your consultation.
Private Health
Some private health insurers offer rebates for telehealth. We provide itemised receipts so you can claim where eligible.
Important Billing Information
Bulk Billing Eligibility
Available for eligible Medicare card holders: pensioners, Healthcare Card holders, DVA Gold card holders and children under 16. Eligibility is confirmed during booking.
Medicare Safety Net
Once your out‑of‑pocket costs reach the Medicare Safety Net threshold, you may receive higher Medicare rebates for further consultations in that calendar year.
Cancellation Policy
Please give at least 2 hours' notice to cancel or reschedule a telehealth consultation, and 24 hours' notice for a home visit. Late cancellations may incur a $30 fee.
Receipts & Invoices
You'll receive an itemised receipt with relevant Medicare item numbers after each consultation, sent automatically by email for your claim.
Provider Numbers
Our doctors hold valid Medicare provider and prescriber numbers, included on your documentation for claiming and your records.